Processing time
Orders are processed within 1-3 business days, excluding weekends and public holidays. You will receive a confirmation email after placing your order and a shipping update when your order is on the way.
Estimated delivery times
Australia: 3-5 business days after dispatch.
United States: 6-9 business days after dispatch.
Other international destinations: delivery times vary by destination.
Shipping rates
Shipping rates are shown at checkout based on your delivery country and selected shipping method. Free shipping promotions, if available, will be applied automatically at checkout when your order qualifies.
Tracking
Where tracking is available, a tracking number will be provided after your order has shipped.
Customs, duties and import taxes
International orders may be subject to customs duties, import taxes, or local fees. These charges are the responsibility of the customer unless they are collected at checkout.
Incorrect addresses
Please make sure your shipping address is correct before placing your order. JoW Lane is not responsible for delays or failed delivery caused by incorrect or incomplete addresses.
Lost or delayed parcels
If your parcel is significantly delayed, please contact us with your order number so we can help check the shipment status.
We are currently preparing JoW Lane for launch. Shipping details will be finalized before the store opens for orders.
Processing time
Most orders will be prepared within 2-5 business days after payment is confirmed. During new collection launches or busy periods, processing may take a little longer.
Estimated delivery
Estimated delivery times will depend on the destination and shipping method selected at checkout. A tracking number will be provided when available.
Shipping fees
Shipping rates will be shown at checkout before you complete your order. We plan to offer free shipping promotions from time to time.
Order address
Please make sure your shipping address is correct before placing an order. If you notice an issue, contact us as soon as possible.
Lost or delayed packages
Once an order has been handed to the carrier, delivery timing is managed by the shipping provider. If your package appears delayed, please contact us and we will help review the tracking details.
Processing time
Orders are processed within 1-3 business days, excluding weekends and public holidays. You will receive a confirmation email after placing your order and a shipping update when your order is on the way.
Estimated delivery times
Australia: 3-5 business days after dispatch.
United States: 6-9 business days after dispatch.
Other international destinations: delivery times vary by destination.
Shipping rates
Shipping rates are shown at checkout based on your delivery country and selected shipping method. Free shipping promotions, if available, will be applied automatically at checkout when your order qualifies.
Tracking
Where tracking is available, a tracking number will be provided after your order has shipped.
Customs, duties and import taxes
International orders may be subject to customs duties, import taxes, or local fees. These charges are the responsibility of the customer unless they are collected at checkout.
Incorrect addresses
Please make sure your shipping address is correct before placing your order. JoW Lane is not responsible for delays or failed delivery caused by incorrect or incomplete addresses.
Lost or delayed parcels
If your parcel is significantly delayed, please contact us with your order number so we can help check the shipment status.
We are currently preparing JoW Lane for launch. Shipping details will be finalized before the store opens for orders.
Processing time
Most orders will be prepared within 2-5 business days after payment is confirmed. During new collection launches or busy periods, processing may take a little longer.
Estimated delivery
Estimated delivery times will depend on the destination and shipping method selected at checkout. A tracking number will be provided when available.
Shipping fees
Shipping rates will be shown at checkout before you complete your order. We plan to offer free shipping promotions from time to time.
Order address
Please make sure your shipping address is correct before placing an order. If you notice an issue, contact us as soon as possible.
Lost or delayed packages
Once an order has been handed to the carrier, delivery timing is managed by the shipping provider. If your package appears delayed, please contact us and we will help review the tracking details.